Get Help
FAQs
Here are answers to frequently asked questions:
Where is my nearest foodbank centre?
Please click on our opening times for our foodbank centre. Please note you must have a foodbank voucher to receive help from the foodbank. If you don’t have a voucher please contact us to find out how to get a voucher.
What’s in a typical food parcel?
We follow guidance by the Trussell Trust to produce standardised picking lists for our emergency food parcels. The Trussell Trust continually consult with nutritionists to make sure the food parcels contain three days of nutritionally balanced, non-perishable, tinned and dried foods that have been donated by the local community. A food parcel includes: breakfast cereal, soup, pasta or rice, pasta sauce, baked beans, tinned meat, tinned vegetables, instant mash, UHT milk, tea or coffee, tinned dessert and biscuits. We also provide a limited range of fresh fruit and vegetables.
Can the parcel be adapted to special dietary requirements?
Our foodbank can usually adapt your food parcel to suit your dietary needs. Just let them know when you arrive with your voucher. We can provide specific parcels for a range of needs including people with diabetes, gluten intolerance, vegetarians and halal. We will also endeavour to adapt your parcel to accommodate any food allergies you indicate.
Will the food parcel cater for my whole family?
Our foodbank will adapt your food parcel according to the number of adults and children indicated on your voucher. We endeavour to provide foods that are age appropriate and in suitable quantities for your children.
I have a baby, can you help with supplies of nappies and baby food?
Our foodbank usually carries a small stock of nappies and baby foods, which we can add to your parcel. Please let the foodbank know if you need additional items for your baby. We will also signpost you to local provision of further support where possible.
What if I can’t get to the foodbank centre?
Our foodbank may be able to deliver your food parcel to your home, especially if you have mobility needs or are unwell. Please discuss this with the agency that refers you and get in touch with the foodbank directly to discuss this.
Why do I need to bring my own bags?
Many clients come on foot and need strong bags to carry food in, so we get through lots of bags. If you can bring your own bags, that is a great help.
Where can I see a list of what you need?
We update our website regularly with what we need.
Why do you appeal for specific items sometimes?
Our challenge is to ensure we always hold a nutritionally balanced range of food: from time to time we run low on certain categories so will appeal for those.
Where can I leave food?
We have collection points at the supermarkets and for small donations there is a basket outside our warehouse in the Fred Winter Centre, 41 Guild St, Cv37 6QY.
How does my organisation make a referral to the foodbank?
Our Foodbank works with a range of local agencies such as Citizens Advice, children’s centres and health visitors. The agencies can refer people to our Foodbank by issuing them with a foodbank voucher. If you think that your organisation could help people by referring them to our foodbank, please get in touch with us to discuss becoming a registered voucher holder.